Kinetico Complaints and Reviews

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Main address: 10845 Kinsman Road 44065 Newbury Ohio
1-800-944-WATER (9283), 1-440-564-9541,
  • 26+1 mobile complaints
  • $75.7K claimed losses
  • $2.8K average
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  • Oct 09
  • Utility
  • Sanford, Florida
  • Faulty Installation
  • 1
  • 1
  • 267

Worse system EVER!!!!!!! Not only did their system destroy our house due to faulty install and leaking, bur their service people are absolutely horrible!!!! We have been without water & ice to our refrigerator for months. We had to have a remediation company come and remove all our cabinets to get the mold out of our house while we had to live in a hotel for over a week. Our wood floors were... Read more

Was this review helpful? 0 4
  • From mobile
  • Kinetico
  • Oct 07
  • by anonymous
  • #543478

Give Dave jones a new up to date hair cut and some new clothes so he doesn't look like and old man. Add comment


  • Sep 28
  • Household Services
  • Technical Problems
  • 517

So far it seems the issues in the reviews are business related with just a minor example or two of technical problems. Also since no one so far has cited their specific water chemistry to be treated I'm guessing they were not very involved in doing their homework - that's just plain laziness. My hardness was 58, 600 TDS, a slight iron content and slight sulfur content. I was quoted an S350 and... Read more

Was this review helpful? 7 0


  • Sep 25
  • Plumbing
  • Water Softener Conditioner
  • 1
  • 1
  • 313

Had a Kinetico system installed and have had nothing but problems. Had a system prior to this one and never had issues with orange water. Now, after every back flush the water is orange and has a terrible taste and smell. The installer came back and claimed we needed a "pre-filter" so we had one installed at additional expense of course. The pre-filter did absolutely nothing to resolve the... Read more

Was this review helpful? 2 0


  • Sep 04
  • Installers
  • Emmett, Idaho
  • Bad Service
  • 508

The Installer came out met with my husband.We were told two installers were coming to set up the unit.I was only one guy a trainee , Now why would they send out a newbie he doesn't know what to do! He was supposed to be trained at our expense. He hooked up the water lines didn't check the connection behind the refrigerator so guess what I had water all over my kitchen floor mind you this is a... Read more

Was this review helpful? 2 3


  • Aug 21
  • Utility
  • The Villages, Florida
  • Positive Experience
  • 778

Sorry guys but I'm not "pissed". I recently had a Kinetico installed in my home in the Villages. I shopped around for about a month before I found the Kinetico and I couldn't be happier! I got the Q850 OD (4040) and the K5 Drinking water system. I wanted the best water for my home and appliances as well as the purest water to drink. They call the package the "water plant". Its been three months... Read more

Was this review helpful? 5 1


  • Aug 19
  • Utility
  • Water Softener
  • 509

I had my top of the line kenetico softeber and reverse osmosis. For the fisrt two months it worked fine. But i didnt feel any soft water. The RO stop working too. I called and they replace some parts and said that my pipes were old and dirty. BS". THREE MONTHS LATER same issue. They tested the hardness and it was hard. They replace two tanks. Six months later same issue. I got rid of them.... Read more

Was this review helpful? 1 0


  • Jun 30
  • Utility
  • Cicero, Illinois
  • Water Treatment Unit Repair
  • 478

Easy fix, backwash flow control was plugged from junk from the well, if we had a prefilter on the unit this would not have happened, recommend putting this on at install, we added after the repair ($110.00). Prefilter 250.00, could have it done at install for $100.00. Anything mechanical can break, at least it was an easy fix.this is something you can do yourself if you have some smarts and... Read more

Was this review helpful? 1 1


  • May 24
  • Household Services
  • Water Softner
  • 896

I don't believe I'll have to,I bought my 4040 water softener & Reverse Osmosis system with the mac guard filter & ever clean rinse in 2001 in Maryland, 4years later in 05 I sold that house & moved to Ocala Fl. installed the same system in that house, then moved to Palm Coast Fl. last may, it is now installed in the third house, with only 2 carbon rebeds at the tune of $119. the first... Read more

Was this review helpful? 4 1


  • May 20
  • Utility
  • Raleigh, North Carolina
  • Water Softener
  • 585

I have had a Kinetico water softener since 1970 and only 2 service calls. perfect service, perfect water. Most complaints listed here appear to be business related problems and NOT Kinetico equipment problems. Proper application is key with any equipment. Check out the other brands: Culligan 85 complaints, Rainsoft 152 complaints, Ecowater 22 complaints. 17 NOT bad for a 44 year old... Read more

Was this review helpful? 5 0

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