Kinetico Complaints and Reviews

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Main address: 10845 Kinsman Road 44065 Newbury Ohio
1-800-944-WATER (9283), 1-440-564-9541,
  • 20 complaints
  • $39.7K claimed losses
  • $2K average
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  • Jun 30
  • Professional Services
  • Cicero, Illinois
  • Water Treatment Unit Repair
  • 42

Easy fix, backwash flow control was plugged from junk from the well, if we had a prefilter on the unit this would not have happened, recommend putting this on at install, we added after the repair ($110.00). Prefilter 250.00, could have it done at install for $100.00. Anything mechanical can break, at least it was an easy fix.this is something you can do yourself if you have some smarts and... Read more

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  • May 24
  • Household Services
  • Water Softner
  • 127

I don't believe I'll have to,I bought my 4040 water softener & Reverse Osmosis system with the mac guard filter & ever clean rinse in 2001 in Maryland, 4years later in 05 I sold that house & moved to Ocala Fl. installed the same system in that house, then moved to Palm Coast Fl. last may, it is now installed in the third house, with only 2 carbon rebeds at the tune of $119. the first... Read more

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  • May 20
  • Utility
  • Raleigh, North Carolina
  • Water Softener
  • 247

I have had a Kinetico water softener since 1970 and only 2 service calls. perfect service, perfect water. Most complaints listed here appear to be business related problems and NOT Kinetico equipment problems. Proper application is key with any equipment. Check out the other brands: Culligan 85 complaints, Rainsoft 152 complaints, Ecowater 22 complaints. 17 NOT bad for a 44 year old... Read more

Was this review helpful? 1 0

  • Apr 04
  • Utility
  • Fortville, Indiana
  • Water Softener
  • 1
  • 349

Water softener seemed to kick on while in the shower those lowering water pressure. After a couple years seems that the water tasted salty. We have a issue with sulfer water and have have been injecting chlorine in to the water to get rid of the smell the extra equipment and chemicals not worth it. The equipment didn't last as well. So I check on renting equipment to take care of the problem... Read more

Was this review helpful? 2 2

  • Dec 22, 2013
  • Utility
  • San Francisco, California
  • Water System
  • 2
  • 380

I've had problems with my 4040OD system where the system produces constant salty water. The local Kinetico authorized servicemen are De Anza Water in my area (south bay Cali). They tried to fix the unit 7 times and failed every time meanwhile they wanted to charge me to keep coming back even though they couldn't fix the problem. They actually created a bunch along the way in an attempt to fix... Read more

Was this review helpful? 5 1

  • Nov 25, 2013
  • Household Services
  • Water Softner
  • 1
  • 569

I had a Kinetico Water Softner for probably 20 years with some minor problems during that time. I changed the water filter on schedule and all in all I was very satisfied with the operation of the unit and service from the company. The unit finally succumbed to old age and a new unit was set in place, this one with an additional tank, a carbon tank. After a couple of weeks of operation, the three... Read more

Was this review helpful? 9 0

  • Oct 04, 2013
  • Household Services
  • Water Filteration Product
  • 4
  • 508

Do not buy!!! Initial system cost very expensive. They then lock you in because you can only buy filters and get service thru the local dealer. Local dealer service technician was rude and argumentative on two occasions, refuse to give them any more of my money. Local dealer chose to ignore both complaints. Called Kinetico, since local dealer is only dealer, and they were useless in helping... Read more

Was this review helpful? 7 0

  • Sep 06, 2013
  • Customer Service
  • Kinetico Kq 51
  • 1
  • 520

In February 2003 we spent $3,100 for a complete Kinetico water softening and carbon filtering system. It worked OK until about February 2007 when I was advised it was time to rebed the carbon in our system. That was $360. Then two years later they came out and said I needed to rebed the carbon again so I did it again another $403. Here we are two years later and they want another $400. Kinetico ... Read more

Was this review helpful? 4 1

  • Jul 22, 2013
  • Utility
  • Kinetico System
  • 1
  • 613

BEWARE - bought it end of June 2008 at about $3500 with 10 yr warranty on parts & 5 yr warranty on labour - suppose to be a no hassle problem free system that back flushes itself ( with 2nd tank so no interference with using water at same time, and programs itself according to how much water you're using) .........problem 2 yrs later and with $135 bill everything is working fine - back in a... Read more

Was this review helpful? 9 0

  • Jun 07, 2013
  • Food Vendors
  • Athol, Idaho
  • Kinetico K60
  • 614

There was a flood in our home due to a drain from a Kinetico Quality Water system drain hose (purifying our water). We had damages to our floor in March of 2013 of over $17,000. All the flooring had to be replaced. The water service picked up the tank in March and returned it on May 21st. There was wasn't any explanation of what needed to be done. We then received an invoice for $483. My husband... Read more

Was this review helpful? 8 19
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