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2.5 Based on 17 reviews
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  • Customers like
    • Quality of the system 3
    • It softenes the water fine 3
    • Efficiency of the unit 2
  • Customers don't like
    • Repair service 4
    • Product performance 3
    • No information provided about routine maintenance needed 2
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  • Kinetico
  • May 26
  • #854870

These water softener systems are the worse! We've had ours for 21 years and its never worked correctly. Take my advice, get a different system! Add comment

I purchased a Kinetico water softener and reverse osmosis (K5) in 2013. $5,000.00 later, it worked well until April 2016. On March 1,2016 I contacted the installer, "Dan the water man" in Placerville regarding the cost, availability and purchase of new filters. BOOM! Dan replied back within hours to my inquiry. I drove to Placerville from Sutter Creek and dropped about $170.00 for 4 filters. I have had that experience with "Dan the Man" annually... Read more

Was this review helpful? 1 2

Had Kinetico for 15 yrs. System works well, but customer service sucks. Got a bill for $179 with no line item. Called and asked what bill was for... Annual Service contract. OK. Asked if renewal of Service Contract includes a service, and scheduled at their convenience in 3 weeks between noon and 1pm. Man showed at 12:15 and after lunch I checked on him at 12:45. Done! Replaced stones in bottom of tank and (maybe) a filter. I asked man if I owed... Read more

Was this review helpful? 4 4

I have had a Kinetico for 16 years. Never had a service call and my parent have had one for 20. They are on well water and have no iron staining. all plumbing and pictures look like the day they built. I also have a dechlorinator and have had chlorine free water in my house for 16 years. I go through 2 bags of salt year on city water. My folks go through 6 40 lbs bags a year. The best investment I bought was the K5 drinking system. Peace of mind... Read more

Was this review helpful? 4 0

Moved to the country and am now on well water. Not wanting to risk raw water (although the well tested merely high in Mn and moderately hard), I installed both a Kinetico dual-tank water softener, as well as the K5 drinking system. Let me start with the good. Going on five years now. No issues. The system works great. No more Manganese staining, water is soft, and a recent water test confirmed the osmosis filter is still great. Let me be quite... Read more

Was this review helpful? 5 0

I exist where a trucking company has been dumping their waste for the past 50+ years. The Environmental Protection Agency has been notified on many occasion, yet the situation is kept at a "Hush hush" level. NOW bring in Kinetico, "my solution" to the problem. The first unit did what two IN-LINE filters would do, and the second was an industrial unit, which I did not confirm purchase, but was installed regardless of... Read more

Was this review helpful? 1 5

When we first moved into our new house I noticed we had blue staining our toilets and bathtub. I called around and found Kinetico. A woman came into our house and after testing the water said it was too soft, which makes it caustic. This is eating the copper off our pipes, so when we drink it we ingest the copper. I didn't have the money for the system then. Finally got enough a year or so ago. I couldn't remember her name, after 13 years, and... Read more

Was this review helpful? 1 1

Chandler, Phoenix, Tucson AZ new float $250 out the door. Kinetics in CO, $60 plus $15 shipping. Same exact application, I ordered second one, it is an exact match for the $250 one. Phx shop says prices set by Kenetico and by area. Our soft water system has NEVER worked since first installed. We pump water from a well and nothing they have done has made our water better. Our 2 RO filters are only available from them and cost 3 times what the... Read more

Was this review helpful? 2 1

I purchased two filters for my drinking water. After the filters were installed, the water had metallic taste. Kinetico said it can be the filters and we need to check it out for $109.00 service charge. I wanted the filter replaced and they will not replace them. Look for a companies that will service their product. They are good at selling you the completed system and they nickel and dime you for every thing you need. They do not provide... Read more

Was this review helpful? 3 1

Purchased from distributor about 50 miles away; happy to sell and install (evidently without required filters for well sourced water) but now claim too far away to repair their own machine!! Contact with customer service/corporate has proven futile. Promised to contact distributor and have correct issues but no contact from distributor or follow up from corporate. Attempt to have more senior representative contact from corporate without... Read more

Was this review helpful? 2 1
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