Kinetico Complaints and Reviews

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Main address: 10845 Kinsman Road 44065 Newbury Ohio
1-800-944-WATER (9283), 1-440-564-9541,
  • 23 complaints
  • $43.7K claimed losses
  • $1.9K average
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  • Sep 04
  • Installers
  • Emmett, Idaho
  • Bad Service
  • 223

The Installer came out met with my husband.We were told two installers were coming to set up the unit.I was only one guy a trainee , Now why would they send out a newbie he doesn't know what to do! He was supposed to be trained at our expense. He hooked up the water lines didn't check the connection behind the refrigerator so guess what I had water all over my kitchen floor mind you this is a... Read more

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  • Aug 21
  • Utility
  • The Villages, Florida
  • Positive Experience
  • 453

Sorry guys but I'm not "pissed". I recently had a Kinetico installed in my home in the Villages. I shopped around for about a month before I found the Kinetico and I couldn't be happier! I got the Q850 OD (4040) and the K5 Drinking water system. I wanted the best water for my home and appliances as well as the purest water to drink. They call the package the "water plant". Its been three months... Read more

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  • Aug 19
  • Utility
  • Water Softener
  • 298

I had my top of the line kenetico softeber and reverse osmosis. For the fisrt two months it worked fine. But i didnt feel any soft water. The RO stop working too. I called and they replace some parts and said that my pipes were old and dirty. BS". THREE MONTHS LATER same issue. They tested the hardness and it was hard. They replace two tanks. Six months later same issue. I got rid of them.... Read more

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  • Jun 30
  • Utility
  • Cicero, Illinois
  • Water Treatment Unit Repair
  • 333

Easy fix, backwash flow control was plugged from junk from the well, if we had a prefilter on the unit this would not have happened, recommend putting this on at install, we added after the repair ($110.00). Prefilter 250.00, could have it done at install for $100.00. Anything mechanical can break, at least it was an easy fix.this is something you can do yourself if you have some smarts and... Read more

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  • May 24
  • Household Services
  • Water Softner
  • 682

I don't believe I'll have to,I bought my 4040 water softener & Reverse Osmosis system with the mac guard filter & ever clean rinse in 2001 in Maryland, 4years later in 05 I sold that house & moved to Ocala Fl. installed the same system in that house, then moved to Palm Coast Fl. last may, it is now installed in the third house, with only 2 carbon rebeds at the tune of $119. the first... Read more

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  • May 20
  • Utility
  • Raleigh, North Carolina
  • Water Softener
  • 449

I have had a Kinetico water softener since 1970 and only 2 service calls. perfect service, perfect water. Most complaints listed here appear to be business related problems and NOT Kinetico equipment problems. Proper application is key with any equipment. Check out the other brands: Culligan 85 complaints, Rainsoft 152 complaints, Ecowater 22 complaints. 17 NOT bad for a 44 year old... Read more

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  • Apr 04
  • Utility
  • Fortville, Indiana
  • Water Softener
  • 1
  • 1
  • 629

Water softener seemed to kick on while in the shower those lowering water pressure. After a couple years seems that the water tasted salty. We have a issue with sulfer water and have have been injecting chlorine in to the water to get rid of the smell the extra equipment and chemicals not worth it. The equipment didn't last as well. So I check on renting equipment to take care of the problem... Read more

Was this review helpful? 3 3


  • Dec 22, 2013
  • Utility
  • San Francisco, California
  • Water System
  • 2
  • 2
  • 600

I've had problems with my 4040OD system where the system produces constant salty water. The local Kinetico authorized servicemen are De Anza Water in my area (south bay Cali). They tried to fix the unit 7 times and failed every time meanwhile they wanted to charge me to keep coming back even though they couldn't fix the problem. They actually created a bunch along the way in an attempt to fix... Read more

Was this review helpful? 6 1


  • Nov 25, 2013
  • Household Services
  • Water Softner
  • 1
  • 1
  • 979

I had a Kinetico Water Softner for probably 20 years with some minor problems during that time. I changed the water filter on schedule and all in all I was very satisfied with the operation of the unit and service from the company. The unit finally succumbed to old age and a new unit was set in place, this one with an additional tank, a carbon tank. After a couple of weeks of operation, the three... Read more

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  • Oct 04, 2013
  • Household Services
  • Water Filteration Product
  • 4
  • 4
  • 726

Do not buy!!! Initial system cost very expensive. They then lock you in because you can only buy filters and get service thru the local dealer. Local dealer service technician was rude and argumentative on two occasions, refuse to give them any more of my money. Local dealer chose to ignore both complaints. Called Kinetico, since local dealer is only dealer, and they were useless in helping... Read more

Was this review helpful? 9 0
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