Kinetico Water System

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Mar 24, 2008

Kinetico complaint by Thor

18 months ago, our Kinetico system, K60, 2 black tanks and a smaller tank for salt, completely stopped using salt. I asked for service, the local franchise, Dolphin Water in Orlando sent someone out. He opened the valve and removed a small piece of lint, said it was fixed and left. It never used any salt again. Obviously, I cannot trust these people, calls to their office are not returned and the home office will not even talk to me. All the system does now is backflush once a day. Buyer beware because service is important. What else can I do to resolve this?

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Comments (1)

1. Written by jeff harper, on 09-07-2008 11:30

tri-cities water store is a rip-off........3 month free trial is just a scam to get you to buy their crappy equipment,,kinetico....kept having problems with particles getting in the head,,,,then it wouldn't work,,,,,the service department was slow in getting out to my house and then they couldn't leave fast enough.....they DO NOT care about the customer

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