1.5K views
New Reviewer
3 comments

I liked the alleged design and capability of the system - problem is it just doesn't work. It was great for 6 mon.

- then salty water "just a stuck valve". Then again in another 6 mon "just bad luck" then the tank starts leaking "once in a lifetime occurrence" again with the salty water "you need a lock out kit"!

Again with the salty water --- we're gonna have to charge you FOR THE SERVICE. Seems like Kinetico is an overpriced POS designed to get the consumer tied to a service oontract and or buy "lock out kits" and other costly items.

Location: Great Falls, Virginia

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

I had the same problem, once they removed the "pvc cement" it worked fine, the I had the issue of salt. They replaced the carbon (system was 5 years old), unfortunately when they put the head back on the gasket started leaking.

The service man stated he did not have a gasket, the next time he was in the area he would replace it. After several calls to the dealer, they refused to make a service order unless I paid for the call. I thought this less than acceptable, I called to find out when the service people would be in the area, they would never tell me without a service call payment. I called Kinetico customer service, they gave me the district manager's phone number, I called, explained the situation, he promised he would get back in touch with me, two weeks no getting back with me, I called, left a message, three weeks, I called and left a message, four weeks, left a message.

I again called kinetico customer service, they apologized, said they would get back with me. 5 years later, I am still waiting for the call. I called them 8/8/2014, explained the situation, I love this answer "it has been 5 years".

Yes, you are so right, however I did not lay idle when it initially happened, I tried to get help from the top down. I still have a leaking unit, I am again waiting for the 15 minute call back.....

Guest
reply icon Replying to comment of Guest-853353

I do have to say, I love the quality of water, just really sad one cannot get customer service of the same quality.

Another item I have concern with, my unit was installed by a local company, not 3 miles away, they lost their contract with kinetico, my service company was then 40 miles away, they either went out of business, or lost their warranty contract, now the closest service company is 129 miles away.

Make sure you have someone close before you install, the service call will be as expensive as the unit before long....

Guest

salty water is usually caused by a drain line restriction from the control valve. Low water pressure can also cause a problem.

Multiple factors can cause the softener to not rinse properly.

If Kinetico recommended a lockout kit then something is interrupting the regeneration cycle and it is necessary to put the regeneration on hold until it can be resumed. ;)

Kinetico Reviews

  1. 19 reviews
  2. 14 reviews
  3. 4 reviews
  4. 3 reviews
  5. 12 reviews
Kinetico reviews