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2.5 Based on 23 reviews
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  • Customers like
    • Customer service 4
    • It softenes the water fine 3
    • Quality of the system 3
  • Customers don't like
    • Repair service 5
    • Product performance 5
    • No information provided about routine maintenance needed 3

Found a useful site for Kinetico repairs and parts DIY help DVD Kinetico spares can only be purchased through a registered Kinetico dealer. This does represent a problem inasmuch that sometimes you are at the mercy of your local supplier. Kinetico have a policy of trying to keep everything "in-house", where they are able to try and fix the market prices in not only spares but servicing as well. However, the niggling thing for many people is that... Read more

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I spent $3500 + for a Kinetico waer softner. I have never had iron with my other unit, however with this unit everythink that touches water is iron. I contacted you once before and you sent the same people that installed it in Inverness, FL He tests the water, says it is fine and leaves! It is not fine!! He also said I needed 2 new water heaters so I had my plumber out to verify this and he said "no way"! I wish Kinetico would stand behind... Read more

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I reviewed this web site before I bought my water treatment system for our home in Ocala, FL. I was pissed just looking at the reviews for ALL the water treatment companies. If we din't have so many iron issues with our water I would have just left it alone, but we NEEDED it. I called out three companies including Kinetico. All were semi local and all did water treatment. Here's how it went. Company A (electric) came out and tested the water... Read more

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So I accidentally found this website when looking for a phone number. Of course I started going through different things I have bought looking for reviews and saw the Kinetico name. I got to be honest, I was surprised to see all the negative reviews on Kinetico. Looks like it's mainly issues with people's local company, but non the less I was surprised. Glad to see they have half as many as the other water companies . I have had the Kinetico for... Read more

Was this review helpful? 3 1

I bought a Kinetico water softener in 2014 from my local 'authorised agent' , [who shortly after went out of business]. Once the machine was fitted, the engineer left, and advised that the discharge from the waste pipe would stop once the unit filled up. It did not. After a couple of 'phone calls 24 h later, I manually advanced the mechanism to stop the discharge. All seemed well, until another contractor on another job pointed out that... Read more

Was this review helpful? 1 3

Kinetico makes great claims and has good sales people but does not back up their claims in any way. No water is tested to see if it's performing by the company. They put the equipment in and hasta la vista baby. They will never be seen again. If you have a complaint, they will come out but again, you will never know if you have gotten what you paid for unless you pay for independent water testing. I had my equipment moved as they said they would... Read more

Was this review helpful? 1 1

Bought what i thought was a good wayer softener. In 2011. In 2016 had the indianapolis service out to check unit. 10 minutes after they showed up a salesperson just happened to stop by. End result, they said they didnt make parts for it anymore and offered to trade it in on a new unit. What the heck, are you kidding me?? A $3500 system, still under warranty? Needless to say, i threw them out and got it fixed for $35 from a past service manager... Read more

Was this review helpful? 3 2

Kinetico is the worst. They do not care what you say or do, they do not care. Spend your 4 to 5K elsewhere. You will be glad you did, trust me. I am updating my original post titled, "I would think thrice before..." I was never contacted despite numerous negative postings and a BBB submission. Once Kinetico has your initial drop of 4 to 5K they have made their money. You immediately become inconsequential, unless they can sell you something. It... Read more

Was this review helpful? 1 1
  • From mobile
  • May 26
  • #854870

These water softener systems are the worse! We've had ours for 21 years and its never worked correctly. Take my advice, get a different system!

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I purchased a Kinetico water softener and reverse osmosis (K5) in 2013. $5,000.00 later, it worked well until April 2016. On March 1,2016 I contacted the installer, "Dan the water man" in Placerville regarding the cost, availability and purchase of new filters. BOOM! Dan replied back within hours to my inquiry. I drove to Placerville from Sutter Creek and dropped about $170.00 for 4 filters. I have had that experience with "Dan the Man" annually... Read more

Was this review helpful? 5 3
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