Kinetico - Beware of 100% customer satisfaction guaranteed!
I purchased the Kinetico water softener system in March due to hair breakage in myself and children after moving into a new home and also a ring of black material in all three of my toilets. I had to have a servicer come back in May to "tweak it" as it still wasn't helping and continued to have the same problems.
I have called them multiple times to discuss this. To get a return call is like pulling teeth. They avoid calling me back and when do, make empty promises every time. The salesman who came to my home initially to give the water demonstration and sell me the unit, would not return my calls after the first time we talked as I am sure he felt guilty for promising me a guarantee he knows his company would not stand by.
Over 5 weeks ago, they did come out to put the unit in bypass to see if I noticed a new change without it, which I have not! I have called again multiple times without a return call. The district manager, Stephanie, in Minnesota particularly avoids my calls. I have now made2 payments for this unit while in bypass not even operating!
Please be very skeptical of what they promise you as I am experiencing first hand that they do not honor the 100% customer satisfaction guarantee. They told me in May, that the unit is working as it should. I told them it was never a problem that it was not working, the problem lies wherein it did not correct the problems I purchased the system to take care of. Does anyone have any suggestions as to what my next step is in this matter?
This is a $6000 system that is not correcting the problems as promised. I would have had no trouble paying for this if it fixed the issues however, paying for a system that does not as promised seems completely wrong!
Reason of review: Problems with payment.
Monetary Loss: $15.
Preferred solution: Full refund.
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