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5.0

Me and my husband like to write reviews on products that we love and that we don't love about every 5 years or so. This way people a have a better understanding of the product and how it works over time.

We Live in The Villages, FL. When we moved in 15 years ago, we bought the Kinetico, and here is why there was no question on what system we were gonna get. We had a Kinetico in our house in Vermont, and it lasted 20 years, and was still kicking like a rock star when we left it. I begged to bring it with us, but we knew they had a Kinetico every where so we decided on the new purchase.

That system over 20 years had maybe 3 or 4 service calls, for small stuff and a once just a check up. We added salt maybe once a year or just over that for 4 and then 2 people. They never came out to "verify the warranty" like our friends with electrical systems did, and there is literally no maintenance. It was just the best system you could imagine.

So when we moved into The Villages there was only one company we wanted to call and that was Kinetico. Unfortunately, we had every water treatment imaginable knocking on the door, and they all wanted to push their way in. Well we called Kinetico and got the system installed within about a week. Every one was so professional, on time and knowledgeable.

They know what they are doing. I have to admit, i was shocked when I saw the price, but its well worth it and we knew it! You spend the difference plus more with any electric system. After 15 years, its still running like a champion!

We add salt MAYBE once a year now, and our drinking water filters last almost 2 years. When we have called, they are always so nice and informative and they don't try to sell us something. We have even stopped in and spoken with our original sales rep and installer from time to time (yes, the person who installed it is still there! Must not be too bad to work for them ha).

I couldn't be more pleased with this company. Our faucets and fixtures haven't aged a bit, and our soaps last months...no kidding. We buy detergent 3 times a year. Its fantastic.

And honestly its quality that ONLY comes with a Kinetico system. I see a lot of people on here bashing the companies, sorry for your experience...but its not the systems fault! Also, if you maintain your KINETICO which in most cases its just salt, you shouldn't have a problem. I see a lot of people who are just poorly managing these systems and that's why they are failing.

Call your Kinetico branch and get some advice free over the phone.

Reason of review: Good quality.

Kinetico Pros: I likes the customer service, Quality of the system, Efficiency of the unit.

Kinetico Cons: Other customer reviews.

Location: The Villages, Florida

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Guest

If you're only adding salt once a year the softener is either not working or not needed.

Guest
reply icon Replying to comment of Guest-1154525

It is working. We test the water with our spa kit about once every three months.

We check for hardness and chlorine. Its never missed a beat. The system cleans it's self as needed, not on an every night basis or every few night basis.

And because it cleans with softened water, it uses a lot less salt and water. ANY one who has switched from an Electric system to a Kinetico will tell you about the sale savings.

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